Refund policy

Last updated 2026-10-13

We want you to be happy with every Blood Balance order. If you are not, you are covered by our 60-day money-back guarantee.

60-day money-back guarantee

You may return any product within 60 days of the delivery date for a full refund of the purchase price, whether the container is opened or not. Shipping charges, if any, are not refundable.

How to request a refund

• Email support@joinbloodbalance.com or call (800) 555-0145 with your order number and the reason for the return.
• We will reply within 2 business days with a return authorization and the return address.
• Ship the product back within 14 days of receiving the authorization. We recommend a tracked service; return postage is paid by the customer unless the product arrived damaged or incorrect.
• Once the return is received, the refund is issued to the original payment method within 5 to 10 business days.

Damaged, missing or incorrect items

Contact us within 7 days of delivery with a photo of the parcel and products. We will send a replacement or a full refund, including any shipping, at no cost to you.

Product-specific notes

Blood pressure monitors and glucose meter kits may be returned within 60 days in resalable condition with all accessories. Opened test strips and lancets cannot be returned for hygiene reasons unless they are faulty, in which case we replace them free of charge.

Subscriptions

If a product is purchased on a subscription, you may cancel future shipments at any time by contacting us at least 3 business days before the next billing date. Shipments already processed are covered by the guarantee above.

Chargebacks

Please contact us before disputing a charge with your bank; we resolve almost every issue the same day. Chargebacks filed without contacting us may be contested.

Contact

Blood Balance Direct LLC, PO Box 20005, Austin, TX 78720. support@joinbloodbalance.com · (800) 555-0145.