Privacy policy

Last updated 2026-10-13

This Privacy Policy explains how Blood Balance Direct LLC ("we", "us") collects, uses and shares information when you visit joinbloodbalance.com or purchase Blood Balance products.

Information we collect

• Order information: name, email, phone, shipping and billing address, and the products you buy. Payment card details are sent directly to our payment processor and are not stored by us.
• Usage information: pages viewed, referring URL, device type, browser and IP address, collected through server logs and a first-party session cookie.
• Communications: messages you send to customer support.

How we use information

• To process, fulfill and deliver your orders and send order confirmations.
• To provide customer support and handle returns and refunds.
• To prevent fraud, abuse and payment-card testing.
• To improve the Site and understand how it is used.
• To send marketing emails if you have opted in; you can unsubscribe at any time.

Cookies

The Site uses a single first-party session cookie to keep your cart and checkout together. It does not track you across other websites. You can clear it in your browser at any time; the cart will then be empty.

Sharing

We share information only with service providers who help us operate the Site: our payment processor, our order-management and customer-relationship platform, shipping carriers, email providers and our hosting and security provider. They may use the information only to provide services to us. We do not sell your personal information. We may disclose information when required by law or to protect our rights.

Retention

Order records are kept as long as needed for tax, accounting and dispute purposes. Session and log data is kept for a limited period and then deleted.

Your choices and rights

Depending on where you live, you may have the right to access, correct or delete your personal information, to object to or restrict certain processing, and to opt out of marketing. California residents have rights under the CCPA, including the right to know what information we collect and the right to request deletion. To exercise any right, email support@joinbloodbalance.com. We will not discriminate against you for exercising your rights.

Security

The Site is served over HTTPS and card details never touch our servers in a stored form. No method of transmission is completely secure, so we cannot guarantee absolute security.

Children

The Site is not directed to children under 18 and we do not knowingly collect their information.

Changes and contact

We may update this policy; the date at the top shows the latest revision. Questions: Blood Balance Direct LLC, PO Box 20005, Austin, TX 78720, support@joinbloodbalance.com, (800) 555-0145.